FAQs

  1. I'm unfit! Will I be OK ?
  2. Will I get left behind?
  3. What sort of bikes do you have?
  4. Is there cell phone coverage?
  5. What do I need to bring?
  6. Can I bring my children ?
  7. Do you cater for vegetarians and gluten free people?
  8. What are the room configurations?
  9. Do I need travel insurance?
  10. Do we ride in any weather?
  11. Will I get my feet wet?
  12. I have never been to Queenstown, what do I need to know?
  13. What are your terms and conditions?
  14. Where can I park my car in Queenstown?
  1. Are there any hills?
  2. I'm fit and want to challenge myself?
  3. What happens to my luggage & personal gear?
  4. What size are the groups?
  5. What about those funny Lycra bike pants?
  6. What about food?
  7. Is alcohol available?
  8. Will it be crowded?
  9. I'm a caffeine addict, do you have coffee?
  10. What sort of first aid do you have?
  11. What is included in the tour price and what is not?
  12. Can I bring my own bike?
  13. Why can we only have 12 people on a trip?

I'm unfit! Will I be OK ?

If you can ride a bike you can ride the Paradise Trail. Our tours are designed for people with little cycling experience, as well as for those people who ride every day.

If you haven't been on a bike for a while we highly recommend fitting in a few rides before the tour.  This will ensure you feel better at the end of the day and will add to your overall enjoyment of the trip.  As with any sporting activity, the fitter you are the more you enjoy it.  But remember, you only have to cycle as much as you want to. Our support vehicle is there to do just that- support you. If you're finding the going a bit tough you can always jump in the van until you feel ready to ride again. 


Are there any hills?

The Paradise trail is mostly flat or rolling terrain. There are a few bigger hills but nothing that will have you on your hands and knees. The trail is however surrounded by spectacular mountains and glaciers which we tend to look up at rather than ride over.


Will I get left behind?

No way, everyone is free to ride at their own pace. There are so many beautiful scenes to look at that the groups stop often to take photos anyway. Remember also that our support vehicle is never far away if you would like a rest from cycling after day ones first twelve kilometres.


I'm fit and want to challenge myself?

Great! You will have many opportunities to do just that. Most of our trips have two guides, so that we can be split groups of differing levels of experience on various sections of the trail.


What sort of bikes do you have?

We looked at every brand and every model before deciding on our hybrid bikes. We believe our bikes are the best for you to ride on the Paradise Trail.

The bikes have upright geometry giving you a more comfortable riding position (no hugging the handlebars!).  They have front suspension and seat post suspension, a super comfortable seat, 27 gears, soft handlebar grips, hydraulic disc brakes for quick stopping, as well as a drink bottle cage with a drink bottle that is yours to keep.  On the front of your bike you'll find a waterproof handlebar bag (pannier) for your camera, sunblock etc.

Click here to see the bikes.

 


What happens to my luggage & personal gear?

On Day One we pick up you and your luggage. Your luggage is transported by lockable trailer to Kinloch Lodge (your first nights accommodation). This leaves you free to enjoy your riding, knowing that your luggage is safe and waiting for you. Your bike is equipped with a small waterproof handlebar bag which is ideal for your camera/snacks or any personal gear you may want to keep with you.

Your guide rides with a bike trailer ideal for discarded clothing also.

On Day two we transport your luggage from Kinloch Lodge to your next two nights accommodation. This again leaves you free to enjoy your riding.

We appreciate people are coming from all over NZ and the globe to ride the Paradise Trail so we don't place a weight limit on baggage.  We do however request that you keep each bag under 20kgs.


Is there cell phone coverage?

Yes and No. Helpful aren't we! Because we are surrounded by large mountains in a remote area of New Zealand cell phone coverage is limited.

Day One and Two we have patchy cell phone coverage on the two main networks, Vodafone and Telecom plus 2 Degrees. Day three and four there is no cell phone coverage.  This allows you to really relax and have a holiday from your 'other' lives.


What size are the groups?

We keep our group sizes small so we can deliver a personalised tour- we want to get to know you! Our minimum group size is 6 riders and maximum group size is 12 riders (depending on group configurations- couples or solo travellers).  For groups of 8 people or more you will have two guides.  Smaller groups will, on occasion, have one guide.   Our guides provide the high degree of personal care you expect and allow for differing levels of fitness to be catered for.


What do I need to bring?

We are located in the heart of the Southern Alps and as a general rule November through to April are the best months to visit HOWEVER you need to be ready for any kind of weather.  This doesn't mean bringing your entire winter wardrobe but a good waterproof jacket and thermals are a must.

You will need to bring:

  • Four days worth of cycling/walking clothes (shorts, tee shirts)
  • Polypro leggings and tops
  • A warm fleecy type top (mornings and nights are cool).  A down jacket if you have one.
  • A waterproof jacket as our weather can be very changeable even in summer.  A windproof or showerproof jacket will not suffice.
  • Warm hat
  • Sunglasses, sunscreen, sunhat
  • Two pairs of sneaker type shoes (one may get wet in the fords and you will want a dry pair to change into).
  • Shoes for tramping/hiking.  Normal sports shoes will be fine but if you need extra ankle support bring hiking boots.  The Routeburn and Dart Tracks are wide and very well graded.
  • Swimsuit and towel (for the brave)
  • Camera
  • Personal toiletries (toothbrush, toothpaste, shampoo etc)
  • Insect repellent
  • Any medication you take
  • Some clothes for going out to dinner on night two in- nothing flash, it is the country after all.  Definitely leave your high heels at home.
  • Tramping poles if you normally walk with them.
  • A small day pack for wearing on the Routeburn Track and Dart Track.

What about those funny Lycra bike pants?

Sure they look silly but there is no denying they are comfortable, especially the padded ones. They are however a personal preference and not mandatory.

We usually wear them under our shorts to save you from having to look at them.


Can I bring my children ?

The minimum age for riders on the Paradise Trail is fourteen years old. 


What about food?

Don't come if you want to lose weight! We make sure you are well fed with hearty New Zealand country fare and lots of it.

We are in a rural location where supplying food for specific dietary requirements can be difficult.  If you have a medically recommended dietary requirement we will do our absolute best to cater for you.  At least four weeks notice is required if you do have a dietary requirement.


Do you cater for vegetarians and gluten free people?

Absolutely!  You'll be sent a pre tour questionnaire so be sure to mention if you're vegetarian or coeliac/gluten free.  We are in a rural location so please give us at least 4 weeks notice if you are vegetarian or coeliac.


Is alcohol available?

A great meal and a great wine or beer with good company, could life be any better? Wine and beer is available for purchase with your meals at Kinloch Lodge on night one and on night two when we go to Glenorchy for dinner.  You are most welcome to bring your own alcohol to enjoy at Paradise.  Queenstown has the best selection at the best prices (New World at Remarkables Park, Countdown and Pak n Save at Five Mile complex)

There is no alcohol to be consumed while riding- friends don't let friends drink and ride!


What are the room configurations?

Accommodation is twin share. If you book as a single and request a room mate we will arrange for you to share with a person of the same gender.

Trips are organised and priced on a twin/double share basis. If you would like to have your own room a single supplement is available at an extra cost of $350 NZD (limited to two per tour). At Kinloch Lodge we are able to guarantee you your own room however Paradise Farm has limited rooms but we will do our absolute best to accommodate you. If we cannot you will be notified before your tour departure and refunded the $350.


Will it be crowded?

No way. Even in midsummer, the Paradise Trails remoteness and limited accommodation ensures that there is plenty of room to spread out and enjoy the solitude.


Do I need travel insurance?

Whether you are travelling to us domestically or from abroad we strongly recommend you take out travel and cancellation insurance to guard against the unexpected.

Because we book and pay for your tour accommodation and transit well in advance from our suppliers we are unable to provide you with a refund in cases of last minute cancellation.


I'm a caffeine addict, do you have coffee?

If we didn't have good coffee your guide Kate would go on strike! Rest assured you will get your fix. Ahhhh, life is good.


Do we ride in any weather?

Yes we do. Unless we make the call that it is unsafe to ride.

The Paradise trail weather can be anything from hot and sunny to snow within twenty four hours. In fact we had fresh snow low on the mountains Christmas Day and then thirty one degrees and sunny on Boxing Day in 2008!

The good news is that we are well accustomed to dealing with these changes and ensure you are safe and happy regardless of the weather.


What sort of first aid do you have?

Although our tours are fairly low risk we like to prepare for the worst just in case. Your guide or support vehicle always has a comprehensive First Aid kit on board. Our guides are well trained in First Aid and possess up to date First Aid certificates.

We are also very proud to say that we have a heart start automatic defibrillator which we keep in our support vehicle. As far as we know we are the only cycle tour company in New Zealand to carry such an important piece of safety equipment. Touch wood we will never have to use it. It is reassuring for us to have one on board and I'm sure you'll feel the same.

Our procedures for medical emergencies ensure that any potential patient will be quickly taken care of and that we can communicate with emergency services no matter where we are on the trail.


Will I get my feet wet?

That's up to you. You may have noticed that the gear list say bring two pairs of trainers (shoes). The Paradise trail crosses up to nine shallow fords which are great fun to try and ride through but may leave you with wet feet if you put a foot down or if you decide to walk across them. Alternatively you can always get in our support vehicle if you wish at each ford.

We have drying rooms at your nights accommodation and with a spare pair of shoes your feet should never be wet for long.


What is included in the tour price and what is not?

INCLUDED IN TOUR PRICE

  • Use of bikes, helmets, handlebar pannier bags
  • Accommodation for three nights
  • Meals: 4 morning teas, 4 lunches, 3 dinners, 3 breakfasts, 3 afternoon teas and lots of other yummy snacks along the way (you won’t go hungry, put it that way!)
  • Refreshments during the day
  • TSS Earnslaw trip to Walter Peak
  • Water taxi transfer
  • Pick up from your accommodation in the Queenstown CBD on Day one and drop off to your accommodation in Queenstown CBD on Day four. 
  • Department of Conservation concessions for the Routeburn Track and Rees/Dart Track
  • Transport of all your luggage to your next nights accommodation
  • Use of support vehicle should you want a break from riding

NOT INCLUDED IN TOUR PRICE

  • Alcohol and other ‘over the bar’ beverages
  • Transfers to the Station building in central Queenstown on the first day of the tour if you are staying outside of the CBD.  If you are staying outside of the CBD you will be picked up from the Station Building, corner Camp and Shotover St’s, Queenstown, between 0800-0815

I have never been to Queenstown, what do I need to know?

How exciting! You'll love it. Queenstown is beautiful and is a lot of fun. It is very easy to get to and get around and once here there is so much to see and do.

Below is some helpful information. More can be found www.bestmountaintowns.com/queenstown

Getting Here

Direct flights from Sydney and Melbourne (3.5 hours), Auckland (1h45) Wellington (1h) and Christchurch (45 minutes).

From the Airport

By taxi: directly out in front of the terminal building. Allow 10-25 minutes depending on traffic (yes we have that now!).

By Bus:Turn right as you head out of the airport lounge entrance and catch a white Orbus into the CBD.  These buses run regularly and are a very cost effective way of getting about town.

Rental cars

It is not necessary to have a car in Queenstown however if you decide you want one to travel further afield then all the main rental companies have offices within walking distance of central Queenstown hotels.  Parking is a bit of an issue at the moment so we suggest picking your rental car up after your tour so you don't have to worry about where to park it whilst you're on your tour.

Food

There are three small supermarkets within walking distance from the town centre. They are Fresh Choice & Raeward Fresh (Gorge Rd) & Alpine Supermarket (Shotover St).  Larger supermarkets (Pak n Save, New World, Countdown) are out at Frankton (near the airport).

Restaurant wise, you really are spoilt for choice.  Our favourites are the moment are Ivy and Lola's, Farellis and Patagonia for ice cream afterwards.

Staying on

It's easy to spend a week in Queenstown doing a different activity every day and not even scratch the surface.

If you have the time we recommend spending at least a few days before or after your tour in Queenstown and surrounds.


Can I bring my own bike?

The short answer to this one is No.  Here at Revolution Tours we have spent a lot of time selecting a high quality bike that suits the terrain and is also comfortable and stylish.  We think we've hit the nail on the head with our hybrid bikes.  All bikes are regularly maintained and tuned and we have all the right tools to fix them should they need repairing.  Our bikes are also fitted with handle bar pannier bags for you to carry your camera etc in. If you normally ride with cleats (clip in pedals) please let us know before you arrive.


What are your terms and conditions?

For our terms and conditions please click on one of the links below

Four_Day_Paradise_Trail_Tour


Why can we only have 12 people on a trip?

We love guiding people on the Paradise Trail and have kept our group size to a maximum of twelve people for the following reason. The Department of Conservation (DOC) has granted us an activity concession to guide a maximum of 12 people on the Routeburn and Ree/Dart Tracks in one day.  We are the only cycle tour company granted permission to guide in Mt Aspiring National Park. A maximum number of 12 per day ensures the tracks are kept in pristine condition for people to enjoy for a long time yet.


Where can I park my car in Queenstown?

Queenstown is a small town with a lot of visitors and the town is currently experiencing a few parking woes.  If you are driving to Queenstown we suggest asking your accommodation if they would mind you leaving your car there whilst you're on your tour. 

Alternatively there's Wilson Carparking in the CBD on Man St and Church St. 

If you're arriving into Queenstown by plane we suggest catching a bus from the airport to your CBD accommodation- the buses are very affordable, run regularly and will eliminate your parking issues.  Queenstown CBD is small and great to experience by foot.  Buses run from the CBD to all parts of Queenstown from Camp St.